Reference

Our Terms, Your Rights, One Clear Place

Everything that governs your account on pkr38 — from how we process your data to how disputes are handled — is set out here. Availability of our services depends on local law and applies only where your region is eligible.

Account TermsPrivacy & DataCookie PolicyEligibility by RegionContact & Complaints
pkr38 Our Terms, Your Rights, One Clear Place
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about our terms, want to raise a complaint, or need to request access to your account data, use any of the contact paths below. We handle legal and privacy requests separately from general account support — flag the subject clearly so your query reaches the right team.

Email — Legal & Privacy Send your data request, complaint or terms question to our legal inbox. Include your registered account details so we can locate your record and respond accurately.
Live Chat — Account Policy Start a chat session from the site and select Account Policy as your topic. Our support team escalates legal queries to the right contact within the session.
Written Request — Data Rights To exercise your right of access or deletion under applicable data rules, send a written request with your account ID and a copy of your identity document for verification.
HOW WE HANDLE IT

Data, Cookies, Security and Retention

Our approach to your data is built around what is strictly necessary. We do not sell account data, and access to stored records is restricted to teams that need it for account operations or legal compliance. Below are the four areas that matter most to your account.

Data Handling

We collect your name, contact details, and wallet identifiers — JazzCash, Easypaisa, or Raast — solely to operate and verify your account. Nothing beyond what is operationally required.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP. If you suspect unauthorised access, contact us immediately via live chat.

Retention & Deletion

Your account data is retained for the period required by applicable rules. Once that period ends, or on a verified deletion request, your personal records are removed from active systems.

Common Questions About Our Terms

These are the questions we get asked most often about account terms, data rights, and how our policies work in practice. If yours is not here, reach us via the contact paths above.

These terms apply to anyone who opens or holds an account on pkr38. Access depends on local law — if your region does not permit it, eligibility does not apply to you.

Send a written request to our legal inbox with your account ID and identity verification. We will respond within the timeframe required under applicable data protection rules.

Yes. Submit a deletion request with your account details and ID. We will process it subject to any retention obligations we are required to meet under applicable rules.

We do not share your payment details outside what is needed to process your transaction. JazzCash, Easypaisa, and Raast data is used only to complete your deposit or withdrawal.

We will notify you via your registered contact details before any material change takes effect. Continued use of your account after that date means you accept the updated terms.

Email our legal inbox with your account ID and a clear description of the issue. Mark the subject as a formal complaint so it is routed directly to the right team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.